SHIPPING
Where do you ship?
We currently ship throughout Mexico.
When will my order be shipped?
Orders are typically processed within 1–3 business days after your purchase is confirmed. Orders are not processed on weekends or holidays.
Once your order has shipped, you’ll receive an email with your tracking information.
How long will my order take to arrive?
Estimated delivery times are 4 to 7 available days.
Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
How much is shipping?
Shipping costs are calculated at checkout based on your location and the shipping method selected.
My tracking says delivered, but I haven’t received my package.
Please check with household members, neighbors, or your building’s reception. If you still can’t locate your package, contact the shipping carrier first. If you need further assistance, email us at mulishwear@gmail.com with your order number.
RETURNS & EXCHANGES
At MULISH, we produce our pieces in limited quantities and small batches. Because of this, inventory can be very limited and certain sizes or styles may sell out quickly.
For this reason, all sales are final, except where a return, replacement, or refund is required by applicable consumer protection laws.
SIZE & STYLE CHANGES
If you receive your order and would like to request a different size or style, please contact us at mulishwear@gmail.com within 3 calendar days of receiving your order.
We will be happy to help you with an exchange if the requested item is available.
Because our pieces are produced in limited quantities, we cannot guarantee that another size, color, or style will be available at the time of your request.
If the requested item is unavailable, we will not be able to reserve or reproduce the item specifically for the exchange.
Any item requested for an exchange must be unworn, unwashed, undamaged, and with all original tags attached.
SALE & DISCOUNTED ITEMS
Items purchased during a sale, promotion, or special discount are final sale and are not eligible for size or style exchanges, except where otherwise required by applicable law.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 3 calendar days of delivery.
Please include your order number and clear photographs of the item and its packaging so we can review the issue and provide you with the appropriate solution.
If the issue is confirmed to be the responsibility of MULISH, we will provide the applicable replacement, repair, refund, or other remedy in accordance with applicable law.
IMPORTANT
Please review your size carefully before completing your purchase. Our Size Guide is available on each product page to help you choose the best fit.
Due to the limited quantities in which we produce our collections, an exchange is subject to product availability and cannot be guaranteed.